Shipping policy

Canvoria - Shipping Policy

Last Updated: [April 8, 2025]

Thank you for your order with Canvoria! This Shipping Policy outlines the terms and conditions related to the shipment of your personalized products.

1. Shipping Carrier:

All orders placed with Canvoria will be shipped directly from our manufacturer using UPS (United Parcel Service).

2. Shipping Destinations:

We currently ship to [Specify the geographic areas you ship to - e.g., the contiguous United States, within North America, worldwide]. Please ensure your shipping address is accurate and complete, including any apartment, suite, or unit numbers, to avoid delays or misdeliveries.

3. Processing Time:

Please note that our products are custom-made to order based on your uploaded image. The processing time for your order (i.e., the time it takes for our manufacturer to create your product before it ships) typically takes [Insert Number] business days. This processing time is separate from the shipping time.

4. Shipping Time:

Once your order has been processed and shipped by our manufacturer, the estimated delivery time via UPS will vary depending on your location and the specific UPS service selected (if applicable). Please refer to the UPS website (www.ups.com) for estimated transit times from our manufacturer's location.

5. Shipping Costs:

Shipping costs are calculated based on the weight, dimensions of the package, and the destination. The applicable shipping charges will be displayed at checkout before you finalize your order.

6. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing a UPS tracking ID. You can use this tracking ID to monitor the progress of your shipment on the UPS website or through their mobile application. Please allow [Insert Number] business days after placing your order to receive the tracking information.

7. Shipping Delays:

While we strive to ensure timely delivery, Canvoria.com is not responsible for delays in shipping caused by factors beyond our control or the control of UPS. These factors may include, but are not limited to:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Customs delays (for international orders)
  • Incorrect or incomplete shipping addresses provided by the customer

8. Lost or Damaged Shipments (During Transit):

Canvoria is not liable for any loss or damage to your order that occurs during shipping. Once the package is handed over to UPS, the responsibility for safe and timely delivery lies with the shipping carrier.

  • If your package is lost in transit: Please contact UPS directly to initiate a claim using your tracking ID. We can provide you with the shipping details and any other necessary information to assist with your claim.
  • If your package arrives damaged due to shipping: As stated in our Return Policy, Canvoria is not responsible for shipping damage. You will need to file a claim directly with UPS. Please retain all original packaging and photograph the damage as evidence for your claim.

9. Incorrect Shipping Addresses:

It is the customer's responsibility to provide accurate and complete shipping information. Canvoria is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to our manufacturer due to an incorrect address, the customer will be responsible for any additional shipping charges to have the order reshipped to the correct address.

10. International Shipping (If Applicable):

For international orders, please be aware that your order may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included 1 in the product price or shipping 2 costs charged by Canvoria. You are responsible for checking with your local customs authorities regarding any such charges before placing your order. Customs clearance procedures may also cause delays beyond our original delivery estimates.  

11. Contact Us:

If you have any questions regarding our Shipping Policy, please contact us at:

info@canvoria.com